Client RIGHTS

At Life Stone Counseling Centers, we are committed to providing care that is respectful, ethical, and client-centered. As a client receiving mental health services in the state of Utah, you have rights protected under applicable state and federal laws, including rules established by the Utah Department of Health and Human Services (DHHS), such as Utah Administrative Code R501 governing licensed behavioral health programs.

Respect & Dignity

You have the right to:

• Be treated with respect, dignity, and compassion at all times

• Receive care in a safe, supportive, and professional environment

• Be free from discrimination of any kind

Informed Consent & Participation

You have the right to:

• Be fully informed about your treatment, including risks, benefits, and alternatives

• Participate in decisions regarding your care and treatment goals

• Refuse or withdraw consent for treatment, except where prohibited by law

• Be informed of provider credentials and qualifications

Privacy & Confidentiality

You have the right to:

• Have your personal and health information protected in accordance with Health Insurance Portability and Accountability Act

• Review and request copies of your records, subject to legal limitations

• Request restrictions on how your information is shared

Access to Care

You have the right to:

• Receive services in a timely and appropriate manner

• Be informed of fees, billing practices, and financial responsibilities

• Request reasonable accommodations for communication, language, or accessibility needs

Quality & Ethical Care

You have the right to:

• Receive care that meets professional and ethical standards

• Ask questions and receive clear, understandable answers

• Request a second opinion or referral when appropriate

Freedom from Harm

You have the right to:

• Be free from abuse, neglect, exploitation, or harassment

• Receive care in the least restrictive and most appropriate setting

Grievances & Complaints

You have the right to:

• Voice concerns or file a grievance without fear of retaliation

• Receive a prompt, fair, and confidential review of your concerns

• Be informed of the outcome of your grievance

If your concerns are not resolved, you may also file a complaint with the Utah Department of Health and Human Services or the appropriate professional licensing board.

Client Responsibilities

To support your care, you are encouraged to:

• Provide accurate and complete information

• Participate actively in your treatment

• Treat staff and others with respect

• Follow agreed-upon policies and treatment recommendations

→ This policy is developed in accordance with applicable state and federal regulations, including Utah Administrative Code R501 governing licensed behavioral health programs, and the Health Insurance Portability and Accountability Act (HIPAA).