Client Grievances

At Life Stone Counseling Centers, we are committed to fostering a positive and respectful environment for our clients. We understand that concerns may arise, and this policy provides a clear, fair, and confidential process for addressing and resolving grievances.

Clients are encouraged to bring concerns directly to their clinician or front desk support staff if they feel comfortable. If the issue cannot be resolved informally, or if addressing it directly feels uncomfortable, a formal grievance may be submitted.

To file a formal grievance, clients must submit a written complaint to a Clinical Director or Business Director. The complaint should include the client’s name, date, a detailed description of the concern, and the desired resolution. Grievances may be submitted in person, by email, or by mail. Assistance is available upon request for clients who need support submitting a grievance.

All grievances are acknowledged and reviewed promptly, with the goal of resolution within a reasonable timeframe. Clients will be informed of the outcome and any appropriate next steps.

If a client is not satisfied with the resolution, they may request further review. Clients also have the right to file a complaint with appropriate state licensing or regulatory agencies at any time.

All grievances are handled with the highest level of confidentiality and shared only with those directly involved in the review and resolution process. Life Stone strictly prohibits retaliation against any client who raises a concern in good faith.

If your concern involves immediate safety or an urgent matter, please contact emergency services or notify staff directly so we can respond promptly.